ShelterLogic
Reviews and Complaints
Total Garbage
Preferred solution: Full refund
Not worth the money!!!
Preferred solution: Full refund
This place sucks for support
Waste of money. .crap..
Buyer beware. It does not last.
Shelter Logic Defective Zipper
Helter Shelterlogic Scam in a box
Zipper failure
Terrible customer service and product
Preferred solution: Full refund
Shelter logic experience
Accelaframe collapsed at all lockable ratcheting joints.
Preferred solution: Full refund
10’x10’x8’ shelter
Hardnosed customer service
As I was about to set up my third greenhouse, in spring, I noticed that my previous greenhouse was unraveling thread which holds the door zippers.
I didn't think too much of it because my first greenhouse was holding good for about 2 years, but then I noticed that the zipper on the opposite side was also unraveling, so I called in to complain and was told to order tape for the zipper, which I did. As expected , the tape didn't hold.
Gradually the greenhouse was showing one tear after another in the vinyl until the "grand finale" ; The whole cover was split from one end to another , 24 ft. , after a windy night. The other two greenhouses where ok.
Now after struggling to send some pictures to "shelterlogic" They declined my claim because I ordered the greenhouse on Feb. 2016 and I ordered the tape in May 2017.
I would conclude that the material on this specific greenhouse was defect.
This site doesn't support my img ics. p
Preferred solution: Let the company propose a solution
Terrible
Material cheap and weak. Tore easily. Not a wood product
Worst product ever
- Prev
- 1
- ...
- 4
- 5
- 6
- 7
- 8
- ...
- 10
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hello, We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to.
Our standard covers include a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim right away and having it reviewed by a representative in the corresponding department.
If you would like to discuss this in more detail please feel free to give us a call at 1-800-932-9344. Thank you