Kris A Ovu

Total Garbage

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Purchased a shelter logic 8 x 10 peak 3 years ago. The wind finally took the door off. Went on line purchased what is advertised as their mid weight replacement cover. $500.00 plus some. 5/2/2019 installed the new cover and found 10 pin holes, areas that the sun shine thru because it is so thin. 3 out of eight brand new ratchets do not work. Face it folks give your money to the local charity it will do you more good than this shed.
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Loss:
$500
Reason of review:
Bad quality

Preferred solution: Full refund

Kathy T Zku

Not worth the money!!!

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I have had my shelterlogic for 1 1/2 years and the top literally fell apart. My nephew had his 4 months and his top fell apart, my neighbors has also fell apart. I would not recommend buying this at all!!!
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Loss:
$500
Reason of review:
Bad quality

Preferred solution: Full refund

Marlena f

This place sucks for support

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We bought a 13/20/12 she'd form this place.put it up and the front door zipper is broke.sent in a warranty claim."NO RESPONCE".Tried to call them.got put on hold then put through to the claim department."WENT STRAIGHT TO VOICE MAIL.left message and no response!. Now my 500 dollar brand new.shed it all torn due to high winds blowing through our front door.WERE PISSED AND VERY UPSET!!!
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Reason of review:
Bad quality
Anonymous
map-marker Watertown, Connecticut

Waste of money. .crap..

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I bought a 12 by 20 Roundtop gray ShelterLogic. the first top lasted little over a year got another top for it it lasted about a year also they start to deteriorate from sun and Pull-A-Part and you end up with a metal frame unless you put a tarp over the top of it ..very dissatisfied.. what a piece of *** wouldn't recommend this to anyone
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Reason of review:
Bad quality
Anonymous

Buyer beware. It does not last.

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ShelterLogic - Buyer beware. It does not last.
2 years? That's it. If you buy one, pit it in a shady place. The sun will ROT the material. The framework has held up very well. "Fabric" is *** It finally bit the dust 2 days ago. I will not buy another one.
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Michael B Zof
map-marker Montreal, Quebec

Shelter Logic Defective Zipper

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ShelterLogic - Shelter Logic Defective Zipper
ShelterLogic - Shelter Logic Defective Zipper - Image 2
ShelterLogic - Shelter Logic Defective Zipper - Image 3
I sent 3 Emails to Anthony attention as he gave me his email address with photos and never heard back from him again after one month because the zipper was broken from the moment we opened up the carton
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Reason of review:
Poor customer service
Anonymous

Helter Shelterlogic Scam in a box

Deteriorated in 11 months What a scam . A Indonesian made summer dress is tougher than that garbage rip off product. One can only hope karma goes back to whom ever owns that scamming operation.Tell everyone you know stay away from that UV protectionless garbage.
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Steve A Pnw
map-marker Ottawa, Ontario

Zipper failure

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ShelterLogic - Zipper failure
Everytime I get wind the zippers on my shelter logic 20x12x8 come apart, split up the middle and are a super pain to try and fix, when this happens the door ends up wide open and my things are not protected, paid a lot of money and I am super disappointed, not sure what to do
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Reason of review:
Bad quality
Tom Jof
map-marker Milwaukee, Wisconsin

Terrible customer service and product

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Please under any circumstance do not buy any products from shelter logic. This company does nothing more than sell cheap shelters and lie to their customers about warranties. I purchased a shelter from them that lasted barely a year. I spoke to them and then proceeded pay for another new shelter that lasted barely a year. Now speaking with them I found out how Shelter Logic really is. They are a terrible company, rather than admit fault or provide a refund or any compensation for constantly having to rebuild shelters every year, they resorted to blaming the customer. Don’t let the few good reviews on here fool you, Shelter logic has cheap products, poor customer service, and need to be reported to the BBB even more.
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Loss:
$600
Reason of review:
Bad quality

Preferred solution: Full refund

Alan w Aqu
map-marker Brampton, Ontario

Shelter logic experience

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after contacting customer service and getting laughed at the first time the 2nd indivdual was very cooperative and satisfied the issue i had would not recommend buying the cheap shelter cover terrible warranty will last maybe a month after it runs out. they did take care of me in the end
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Reason of review:
took care of problem after 2nd person
Anthony D Nhx
map-marker Southborough, Massachusetts

Accelaframe collapsed at all lockable ratcheting joints.

I purchased the new Accelaframe quick up frame kit, a lot more money than the regular kit $895. plus shipping over a $1000. Now they are selling it for over $1000. plu shippinglast year we had at least 6-12 inches of snow on it several times a year(no problem) this year 6 in. of snow and a little sleat, it collapsed. Thankfully my 25K muscle car was at the shop for repairs or I would be after them with a vengeance. The cover is torn at every Joint. If anyone else has the same problem, Contact me.
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Loss:
$1000
Reason of review:
Damaged or defective

Preferred solution: Full refund

Targett
map-marker Halifax, Nova Scotia

10’x10’x8’ shelter

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ShelterLogic - 10’x10’x8’ shelter
ShelterLogic - 10’x10’x8’ shelter - Image 2
The product is very good quality. It went together very quickly. What you get for what you pay is well worth it. Customer service is very easy to deal with as I had a little defect in the roof tarp. No problem she was very quick to deal with my issues.
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Reason of review:
Good quality
Juergen
map-marker Watertown, Connecticut

Hardnosed customer service

ShelterLogic - Hardnosed customer service

As I was about to set up my third greenhouse, in spring, I noticed that my previous greenhouse was unraveling thread which holds the door zippers.

I didn't think too much of it because my first greenhouse was holding good for about 2 years, but then I noticed that the zipper on the opposite side was also unraveling, so I called in to complain and was told to order tape for the zipper, which I did. As expected , the tape didn't hold.

Gradually the greenhouse was showing one tear after another in the vinyl until the "grand finale" ; The whole cover was split from one end to another , 24 ft. , after a windy night. The other two greenhouses where ok.

Now after struggling to send some pictures to "shelterlogic" They declined my claim because I ordered the greenhouse on Feb. 2016 and I ordered the tape in May 2017.

I would conclude that the material on this specific greenhouse was defect.

This site doesn't support my img ics. p

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Loss:
$500
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

1 comment
Anagha Rst

Hello, We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to.

Our standard covers include a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim right away and having it reviewed by a representative in the corresponding department.

If you would like to discuss this in more detail please feel free to give us a call at 1-800-932-9344. Thank you

Rick L Jcl

Terrible

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ShelterLogic - Terrible

Material cheap and weak. Tore easily. Not a wood product

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1 comment
Anagha Rst

We are very sorry to hear about this! Fabric life is affected by application, location and the physical elements the shelter is exposed to.

All of our shelters include a minimum one year warranty and if your cover tears within that time period we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department.

We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies which might better suit your needs. If you have any other questions or concerns please feel free to call us at 1-800-932-9344 http://www.shelterlogic.com/support/forms/warranty-claim/ Thank you

Alan w Aqu
map-marker Wausau, Wisconsin

Worst product ever

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Purchased my second shelter cover August of 2017 November 2018 split down the middle contacted customer service and said to bad 1 year means 1 year tough luck but I could buy a new one for over 800.00 never again
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