State: Connecticut Clear all filters (9 of 63 reviews match)
filters
State:
City:
Show
Product:
Show
Mine started out from day one first and had pin holes all in it the guy that installed it said that’s normal. He said don’t worry about that. When the glutes seams on the end came apart I had to glue them back with clamps . And then the zippers failed total junk . I...
Read more
Company wrote 0 private or public responses to the review from Nov 14.
IdealBostonTerrier
IdealBostonTerrier

Shelter logic never contacted me. And I even wrote to them on there site. Terrible service. Very disappointed to say the least.

1.6
#1400413
Reply to reviews
Featured
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
i hvae had my shed for lass than 7 months. I live in So cal and yes it gets hot here but it was under a carport and not directly exposed. It fell apart like a cheap LA County JAIL sheet. When I called them, I was transferred 3 times, and finally off to a guy named...
Read more
Company wrote 0 private and 1 public responses to the review from Aug 02.
Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are sorry to see that this happened to your canopy. Our standard covers do include a one year warranty and we suggest filing a warranty claim and having it reviewed ...

2.1
I didn't like
  • Product quality
  • Warrenty
#1319890
Reply to reviews
ShelterLogic - Hardnosed customer service
As I was about to set up my third greenhouse, in spring, I noticed that my previous greenhouse was unraveling thread which holds the door zippers. I didn't think too much of it because my first greenhouse was holding good for about 2 years, but then I noticed that the...
Read more
Company wrote 0 private and 1 public responses to the review from Jul 12.
Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter i...

#1302302
Reply to reviews
I emailed on May 11 looking for a replacement tarp for my car shelter. Although I did get a response on May 11 I had to email on May 14 and then again on May 22 then in a few days after that I got a response on the cost of replacement, but I have been waiting since May...
Read more
Company wrote 0 private and 1 public responses to the review from Jun 16.
Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello,We are very sorry to see that you have been experiencing so much trouble communicating with some of our reps. Our usual turn around time for email correspondence is 24-4...

1.2
I didn't like
  • Unhelpful customer service
#1281558
Reply to reviews
We bought a Shelter Logic 12 x 20 x 8 garage canopy to cover an existing Shelter Logic frame. Less than 11 months later, the garage canopy had a tear in the top ridgeline from stress/ poor design. Nothing fell on it to create the tears in the canopy. Thereafter, wind...
Read more
Company wrote 0 private and 2 public responses to the review from May 20.
Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello,We are very sorry to hear about this! Fabric life is affected by application, location and the physical elements the shelter is exposed to. All of our shelters include a...

Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello,We are very sorry to see that you have been experiencing so much trouble communicating with some of our reps.Our usual turn around time for email correspondence is 24-48...

2.2
I didn't like
  • Durability of matgerials
  • Durability of canopy material
#1260327
Reply to reviews
I ordered a shelter logic fabric building, was shipped in time stated. But when it got here, it was short of parts, and I needed to get building up asap for animal protection. I called in and told them what parts I was shorted, the lady said she would check to see if...
Read more
Company wrote 0 private or public responses to the review from May 17.
1.6
I didn't like
  • Dont like getting lied to
  • Very poor customer service
#1257931
Reply to reviews
Show

ShelterLogic - Ripoff!

Bought 2 12x20 garages 7 yees ago. Replaced both covers at same cost as building. Wtf! 2 years later i noticed the white logo was melting. Bith tarps tore this side of 3 years, shelterlogic said no warranty after 12 months. These gyys are thieves. Im thinking about starting a class action lawsuit,.
Company wrote 0 private or public responses to the review from May 06.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1249196
Reply to reviews
20 X 12 Garden shelter . Material represented as "ripstop" - it is NOT. It is polyethylene and good for maybe a little over a year. Being in the needle trades for over 50 years I am very familiar with ripstop materials. Sent them a review and, surprise, surprise, it...
Read more
Company wrote 0 public responses to the review from Dec 08, 2017.
1.0
I didn't like
  • Durability of matgerials
#1144394
Reply to reviews
This is what I tried to send to them, but their contact section is as crapy as their shelter; This is not a question but rather a comment on your product. This is our third shelter logic and every year, it’s always the same results, returning home from the holidays. It...
Read more
Company wrote 0 private or public responses to the review from Jan 07, 2017.
I didn't like
  • Very poor material selection
  • Cheap metal post
#987326
Reply to reviews

Contact ShelterLogic

Mailing Address:
Shelterlogic Corp.
150 Callender Road
Watertown, Connecticut 06795
United States
Phone:
(800) 560-8383
More