ShelterLogic
ShelterLogic Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ShelterLogic has a 1.6 star rating from 75 reviews, with 20% would likely recommend. Rating distribution is ~91% unfavorable and 9% positive. Consumers report widespread dissatisfaction.
Positive Feedback
Some buyers note a sturdy frame and that certain heavy-duty upgrade options can perform well; a few customers praised helpful individual service reps.
Negative Feedback / Risk Areas
- Frequent ShelterLogic reviews cite poor fabric durability and covers ripping within 1–2 years.
- Many ShelterLogic customer complaints mention unresponsive or unhelpful customer service and warranty denials.
- Customers report unresolved billing and refunds issues after cancellations or returns.
Key Takeaways for Future Customers
- Expect to verify warranty terms and replacement part availability before purchase.
- Consider upgrade cover options and factor high replacement costs into overall value.
- Be prepared for slow communications from customer service when filing claims or requesting refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ShelterLogic has a 1.6 star rating from 75 reviews, with 20% would likely recommend. Rating distribution is ~91% unfavorable and 9% positive. Consumers report widespread dissatisfaction.
Positive Feedback
Some buyers note a sturdy frame and that certain heavy-duty upgrade options can perform well; a few customers praised helpful individual service reps.
Negative Feedback / Risk Areas
- Frequent ShelterLogic reviews cite poor fabric durability and covers ripping within 1–2 years.
- Many ShelterLogic customer complaints mention unresponsive or unhelpful customer service and warranty denials.
- Customers report unresolved billing and refunds issues after cancellations or returns.
Key Takeaways for Future Customers
- Expect to verify warranty terms and replacement part availability before purchase.
- Consider upgrade cover options and factor high replacement costs into overall value.
- Be prepared for slow communications from customer service when filing claims or requesting refunds.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pôle Customer service and warranty period
Purchased in the fall of 2023. Fabric ripped at the seams in spring of 2025.
Very poor quality material. Warranty period is only one year because they dont last long enough !
Very poor customer service. Wish I could put a zero rating
- Very poor quality fabric cover
Preferred solution: Free replacement cover
User's recommendation: Do not buy temporary shelters !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPas de remboussement
Aventure Hubert
02:23 (il y a 8 minutes)
À Shelter
--Informations sur la transaction--
Commerçant : Shelterlogic Operations Canada, LTD
Montant : 5 058,89 $ CA
Date de transaction : 3 juin 2025, 10 h 10 HAE
Exonéré d'impôt : non
Numéro de commande : CA414437
Statut : En cours de règlement
Remboursement : oui
--Informations de paiement--
Type de carte : MasterCard
La carte de crédit se termine par : 2756
Nom du titulaire de la carte : HUBERT PARRICHE
--Informations client--
Courriel : CLAVENTURE.CANADA@***.COM
Adresse de facturation : HUBERT PARRICHE
25 NOTRE DAME DES SABLES
REPENTIGNY, QC J5Y 1K8
Adresse de livraison : HUBERT PARRICHE
25 NOTRE DAME DES SABLES
REPENTIGNY, QC J5Y 1K8
Canada
modéle BRG1224FG
Pas de remboursement à ce jour.
Numéro de commande : CA414437
Bonjour Shelter , vous avez débité plus de 5058,89 dollars CANADIENS le 14 mai 20025 sur mon compte Banque de Montréal pour une cabine Arrow Everest Elite , puis annuler ma commande , et ne jamais rembourser cette somme de 5058,89 Dollars. Etes-vous des voleurs!
Depuis ,pas de nouvelles.
User's recommendation: negatif
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not refund parts
Ipurchased replacement parts for a gazebo which was damaged by Hurricane Helene. I ordered parts in February to replace the damaged parts and they do not match the color of the original gazebo.
I called their customer service number and they will not allow me to get a refund on the parts.
Buyer beware! I have attached pictures of the original gazebo and the parts I received.
- Customer service
Preferred solution: Full refund
User's recommendation: Avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Short corner panel no holes that end
Company fixed the issue and I have been provided with apology. Contacted shelterlogic directly and spoke with Jay put the order in motion and received it today earlier than expected
The panel is short by about 2 inches. There are no holes in the end.
The coil hole punch had no panel to punch. Quality control.
- Diy
- Not enough quality control on parts slows or completely stops the build
Preferred solution: replacement corner panel to short missing holes
User's recommendation: identify all parts 12x24 big lay down area
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am not rich. It took me several weeks to save money to get one of your Big kits. I think it’s a 18 x 20 111 feet tall peak it came it’s *** The boxes have *** in them and it’s missing all k
. I saved up money for several weeks to purchase.
One of these. It finally came after waiting three weeks. The box had a giant hole in it.
Im missing all kinds of poles. The fabrics ripped I sent a lady apart list and how many pieces she she sends me an email like shes confused and doesnt know what the *** going on.
Newnan, Georgia
Did not last even 1 year
Purchased in either December or January of 2024. Its not even 1 year old and their are tears in the roof.no trees around that could cause any damage. I have pictures I would love to share purchased from Tractor Supply
Poor Customer Warranty Service.
Shelterlogic's "Warranty" leaves the customer paying for shipping and the pro-rated amount of the product. For customer satisfaction, these charges should be FREE to anyone that has a warranty claim!!!
When I contacted this company, they Did offer me a replacement kit of the same quality, but charged over $300 which I did not pay. The original replacement cover that ripped cost in the neighborhood of $900.
I feel that if Shelterlogic truly valued it's customers, and strived to market quality products, they would have shipped me a new set of covers for free. I will not be doing business again with Shelterlogic, and will save my $300 plus for a new storage solution.
User's recommendation: Don't Buy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible quality
Roof does not stand up to weather. Product is cheap, but we paid $2000. They want to charge us $450 for replacement parts.
- Poor quality
Preferred solution: Full refund
User's recommendation: Stay away from company
Toronto, Ontario
Cost of junk
You need to read your reviews.
You want to make an affordable shelter but junk is junk. Now I need a new cover and it is more than I paid for the complete shelter when I bought it.
You want to store stuff in your shed but dont trust these shelters to it dry.
They sweat like a *** and then 1 day you will walk in your shelter and the cover will be split open and everything will be ruined.
User's recommendation: Buy something else
Poor quality
We purchased this from Canadian tire about 2-3 years ago, the entire roof is split and torn in different areas, which started a year after installing it. We are extremely disappointed in this product for the amount of money it cost to be useless at this point.
We are forced to look for a replacement cover and find that will cost approximately $400.00.
Buying a shed may have been the wiser thing to do but our budget didn't allow for that. This is their response,
Here are your options:
The fabric you have now is 5.5/7.5 0z -90541
Life expectancy: 1-3 years
Price of cover kit: $337.99
14.5 0z HD PVC- Green, Grey, Tan, White
Life expectancy: 10-12 years
Warranty: 10/3 pro-rated 10 year pro-ration on cover and 3 year pro-ration on end panels
Cover kit price: $1013.99
21.5 0z Ultra Duty PVC - Green or White ONLY
Life expectancy: 15-20 years
Warranty: 15/3 pro-rated 15 year pro-ration on cover and 3 year pro-ration on end panels
Cover kit price: $1416.99.
Should have done our homework, no more shelterlogic for us.
User's recommendation: Do your homework before buying.
Damage
Does not withstand weather? I don't know what kind of symbols you are referring to in the below request.
- Intentions are fine
- You could use better materal
Preferred solution: Price reduction
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible fabric in shelter cover
There is a 1 year warranty. That is understandable because the fabric is doing well to last a year.
With normal wear, less than 2 years and the fabric of the shelter started ripping, not on seams, but in the fabric body.
Of course it continually ripped and shredded from there. This is a very bad purchase.
- Quick to assemble
- Cover fabric is cheap and rotted
Preferred solution: Full refund
User's recommendation: DO NOT BUY
Wilmington, Delaware
Returns
If you see something look for it on Amazon. I bought a beach chair, I have to pay to return.
Buy from Amazon that will give you free returns. Now I'm stuck with a chair I don't want and too expensive to return
User's recommendation: Buy same thing from Amazon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnother dissatisfied customer. Won’t be a customer again
The portable shelter covers are pitiful in quality. Made to have to replace just after warranty ends.
- Poor quality waste of money
Preferred solution: Away from SL
User's recommendation: Find another supplier
Newcastle, New Brunswick
I buy 2 garage every years because they last about 15 to 17 months then they rip oppen.
The biggest scam to the eye,everyone thinks its great to own one,but its burning your money for nothing,there are not stronge enough for winter and the sun burn them in summer,no go ,at least the grey one inth good!
User's recommendation: Never buy a grey garage from shelterlogic
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery Disappointed
.Purchased a 10x10 round top tarp shed from Costco Canada. Tarp disintegrated in 15 months.
Trying to get a replacement tarp or comparable replacement was a nightmare. Every time I called customer service, was told something different. Went in circles over 2 days only to find, they could ship the product to Canada in time for winter. Total sh!*show!
We are thankful that Costco will take it back for a full refund.
But now were scrambling to get another shed before winter. Preferably one that will last longer than one winter!
Preferred solution: Never to have to buy from them again
User's recommendation: Run. Don’t buy!
About
ShelterLogic Corp. specializes in shelter manufacturing and distribution. The company was founded in January 2005. Its headquarters is based in Watertown, Connecticut, United States. ShelterLogic offers a broad range of portable shelters, portable garages, greenhouses, canopies, and pop-up canopies. There is also a large stock of arrow storage products. The company offers a 1 year warranty year for fabric and framework. The warranty does not cover damages that occur during shipping or due to acts of nature. ShelterLogic accepts returns within 30 calendar days of receipt for a replacement only. The company sends parts and replacements via FedEx Ground. ShelterLogic serves clients worldwide.
ShelterLogic is ranked 66 out of 1572 in Building Products category
ShelterLogic, Corp.
Canada, USA, Europe
Brands Related to ShelterLogic
Companies Similar to ShelterLogic
Alans Factory Outlet
“Install to take place on Wed. Called and said would be rescheduled to Friday. No show or call. Now going...“
Jolie Home
“I bought this shower head, and it was a passerby who saw my package on the street and brought it inside....“
Polyglass
“Polyglass was slapped on my roof in 2018. I had leaks within the first year and more leaks followed. Now...“
Wedi
“Left msg waiting for call back from technical service team...questions about shower install on a new...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I totally agree. My replacement cover lasted for only 19 months.
They told me the replacement cover only last 2 years, but if I would like to buy the heavy duty replacement it would cost $410.00 which is more than what I paid originally for the whole shelter. BS no longer dealing with ShelterLogic.