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ShelterLogic - Shadehouse
ShelterLogic - Shadehouse
ShelterLogic - Shadehouse
I purchased the Shelterlogic from Bunnings, Toowoomba on 16 July 2017. During the month of May2018, the front panel had started to come apart from where zip is sewn both sides of the front door. I went to Bunnings to see my options and was advised we would need to...
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#1329746
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
i hvae had my shed for lass than 7 months. I live in So cal and yes it gets hot here but it was under a carport and not directly exposed. It fell apart like a cheap LA County JAIL sheet. When I called them, I was transferred 3 times, and finally off to a guy named...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are sorry to see that this happened to your canopy. Our standard covers do include a one year warranty and we suggest filing a warranty claim and having it reviewed ...

1.6
I didn't like
  • Warrenty
  • Product quality
#1319890
ShelterLogic - Terrible
Material cheap and weak. Tore easily. Not a wood product
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

We are very sorry to hear about this! Fabric life is affected by application, location and the physical elements the shelter is exposed to. All of our shelters include a minim...

1.0
#1318906
My husband was diagnosed with melanoma so I purchased a 10x20 carport to keep on our deck during the summer months. It’s basically up from mid May through September. We take it down for the winter months. This would have been my second season putting it up. This May we...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, Unfortunately, this canopy is not live load rated and it does list in the manual that this temporary shelter should be taken down in inclement weather conditions. We do...

1.0
I didn't like
  • Quality
#1311167
lThe structure of this 24x10x13 is strong if you follow instruction. Had for 4 yrs now many a snow and wind storms. THe problem is I have to order yet another tarp this is the third. Each one failed same place at the top center it just rips apart the material turns to...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are glad to see that you are pleased with your shelter but sorry to hear about your cover. Fabric life is affected by application, location and the physical elements...

#1310097
I've had my shelter for more than the one warranty period. However, when I first got it I was disappointed at how poorly things fit. The frame was so wide when assembled that there was no way to install the canopy. I had to use ratchet straps to pull the sides together...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are awfully sorry to hear about your shelter. Fabric life is affected by application, location and the physical elements the shelter is exposed to. We suggest filing...

#1307111
ShelterLogic - Hardnosed customer service
As I was about to set up my third greenhouse, in spring, I noticed that my previous greenhouse was unraveling thread which holds the door zippers. I didn't think too much of it because my first greenhouse was holding good for about 2 years, but then I noticed that the...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter i...

#1302302
Most the roof came off today. It is 6th day of july 2018. Very odd for it to come off with very light breeze. If i did not see it i would not believe it. It is a year old and maybe a month. I am simply stunned to see this
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello,We are very sorry to hear about this! Your cover should not be blowing off due to light wind. We would like to investigate this case further. Please take pictures and se...

#1297547
Seriously don't ever ever buy anything with the guidesmand name or Shelterlogic. I bought a 10 x 10 canopy under the name guidesman at Menards. It lasted ! day. The littlest wind mangled it into the biggest mess of twisted metal. Had to bend it even more just to return...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello,We are so sorry to hear about your frame! Unfortunately, as mentioned in your manual, this canopy was designed for temporary use only and should not be set up in moderat...

#1284558

Contact ShelterLogic

Mailing Address:
Shelterlogic Corp.
150 Callender Road
Watertown, Connecticut 06795
United States
Phone:
(800) 560-8383
More
I emailed on May 11 looking for a replacement tarp for my car shelter. Although I did get a response on May 11 I had to email on May 14 and then again on May 22 then in a few days after that I got a response on the cost of replacement, but I have been waiting since May...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello,We are very sorry to see that you have been experiencing so much trouble communicating with some of our reps. Our usual turn around time for email correspondence is 24-4...

1.2
I didn't like
  • Unhelpful customer service
#1281558