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ShelterLogic - Shelter Logic Defective Zipper

ShelterLogic - Shelter Logic Defective Zipper
ShelterLogic - Shelter Logic Defective Zipper
ShelterLogic - Shelter Logic Defective Zipper
I sent 3 Emails to Anthony attention as he gave me his email address with photos and never heard back from him again after one month because the zipper was broken from the moment we opened up the carton
Company wrote 0 private or public responses to the review from Nov 07.
1.0
Details
Customer service
#1395568
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ShelterLogic - Zipper failure

ShelterLogic - Zipper failure
Everytime I get wind the zippers on my shelter logic 20x12x8 come apart, split up the middle and are a super pain to try and fix, when this happens the door ends up wide open and my things are not protected, paid a lot of money and I am super disappointed, not sure what to do
Company wrote 0 private or public responses to the review from Nov 04.
1.2
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1393767
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ShelterLogic - 10’x10’x8’ shelter

ShelterLogic - 10’x10’x8’ shelter
ShelterLogic - 10’x10’x8’ shelter
The product is very good quality. It went together very quickly. What you get for what you pay is well worth it. Customer service is very easy to deal with as I had a little defect in the roof tarp. No problem she was very quick to deal with my issues.
Company wrote 0 private or public responses to the review from Sep 22.
4.9
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1363078
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ShelterLogic - Tent Failure

ShelterLogic - Tent Failure
ShelterLogic - Tent Failure
After one year this tent failed Bought new tent and it failed after one year Called Shelter Logic and recived a 15% discount on 2 new tops They both failed after one year Call again and was offered on help Only we have a better one that we can give you 5%off NEVER BUY THE 12X20 PEAK TOP TENT. TOTAL TRASH
Company wrote 0 public responses to the review from Aug 30.
#1342441
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ShelterLogic - Shadehouse
ShelterLogic - Shadehouse
ShelterLogic - Shadehouse
I purchased the Shelterlogic from Bunnings, Toowoomba on 16 July 2017. During the month of May2018, the front panel had started to come apart from where zip is sewn both sides of the front door. I went to Bunnings to see my options and was advised we would need to...
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Company wrote 0 public responses to the review from Aug 14.
#1329746
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Featured
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
i hvae had my shed for lass than 7 months. I live in So cal and yes it gets hot here but it was under a carport and not directly exposed. It fell apart like a cheap LA County JAIL sheet. When I called them, I was transferred 3 times, and finally off to a guy named...
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Company wrote 0 private and 1 public responses to the review from Aug 02.
Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are sorry to see that this happened to your canopy. Our standard covers do include a one year warranty and we suggest filing a warranty claim and having it reviewed ...

2.1
I didn't like
  • Product quality
  • Warrenty
#1319890
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ShelterLogic - Terrible
Material cheap and weak. Tore easily. Not a wood product
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Company wrote 0 private and 1 public responses to the review from Aug 01.
Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

We are very sorry to hear about this! Fabric life is affected by application, location and the physical elements the shelter is exposed to. All of our shelters include a minim...

1.0
#1318906
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ShelterLogic - Hardnosed customer service
As I was about to set up my third greenhouse, in spring, I noticed that my previous greenhouse was unraveling thread which holds the door zippers. I didn't think too much of it because my first greenhouse was holding good for about 2 years, but then I noticed that the...
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Company wrote 0 private and 1 public responses to the review from Jul 12.
Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter i...

#1302302
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ShelterLogic - Good experience with small greenhouse
I have the small firewood seasoning shed but it uses the same material as the greenhouse so that is the application I use it for. I have had it up for two years so far and do not have any complaints. It has survived 3 Nor'Easters and has not budged. I clean off the...
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Company wrote 0 private and 1 public responses to the review from Jun 15.
Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello,We are so glad to see that you are pleased with your shed and hope you do get to enjoy your Raised Bed Garden for many years to come. Thank you for taking the time to pr...

4.3
#1280750
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Contact ShelterLogic

Mailing Address:
Shelterlogic Corp.
150 Callender Road
Watertown, Connecticut 06795
United States
Phone:
(800) 560-8383
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ShelterLogic - Shelter Logic came through for me!
ShelterLogic - Shelter Logic came through for me!
I bought a 5x7 metal garden shed from Canadian Tire last year. After one winter, the roof collapsed from snow load which wasn't all that much. I complained to Canadian Tire and they put me through to Shelter Logic. At first they said I was not covered because I did not...
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Company wrote 0 private or public responses to the review from May 14.
4.4
I liked
  • That they came through for me with new shed
I didn't like
  • I had to threaten to sue them to get the new shed
#1255191
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