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ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
i hvae had my shed for lass than 7 months. I live in So cal and yes it gets hot here but it was under a carport and not directly exposed. It fell apart like a cheap LA County JAIL sheet. When I called them, I was transferred 3 times, and finally off to a guy named...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are sorry to see that this happened to your canopy. Our standard covers do include a one year warranty and we suggest filing a warranty claim and having it reviewed ...

2.1
I didn't like
  • Warrenty
  • Product quality
#1319890
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ShelterLogic - Shadehouse
ShelterLogic - Shadehouse
ShelterLogic - Shadehouse
I purchased the Shelterlogic from Bunnings, Toowoomba on 16 July 2017. During the month of May2018, the front panel had started to come apart from where zip is sewn both sides of the front door. I went to Bunnings to see my options and was advised we would need to...
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#1329746
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ShelterLogic - 10’x10’x8’ shelter

ShelterLogic - 10’x10’x8’ shelter
ShelterLogic - 10’x10’x8’ shelter
The product is very good quality. It went together very quickly. What you get for what you pay is well worth it. Customer service is very easy to deal with as I had a little defect in the roof tarp. No problem she was very quick to deal with my issues.
4.9
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1363078
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ShelterLogic - Hardnosed customer service
As I was about to set up my third greenhouse, in spring, I noticed that my previous greenhouse was unraveling thread which holds the door zippers. I didn't think too much of it because my first greenhouse was holding good for about 2 years, but then I noticed that the...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter i...

#1302302
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lThe structure of this 24x10x13 is strong if you follow instruction. Had for 4 yrs now many a snow and wind storms. THe problem is I have to order yet another tarp this is the third. Each one failed same place at the top center it just rips apart the material turns to...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are glad to see that you are pleased with your shelter but sorry to hear about your cover. Fabric life is affected by application, location and the physical elements...

#1310097
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I've had my shelter for more than the one warranty period. However, when I first got it I was disappointed at how poorly things fit. The frame was so wide when assembled that there was no way to install the canopy. I had to use ratchet straps to pull the sides together...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are awfully sorry to hear about your shelter. Fabric life is affected by application, location and the physical elements the shelter is exposed to. We suggest filing...

#1307111
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ShelterLogic - Terrible
Material cheap and weak. Tore easily. Not a wood product
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

We are very sorry to hear about this! Fabric life is affected by application, location and the physical elements the shelter is exposed to. All of our shelters include a minim...

1.0
#1318906
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ShelterLogic - Good experience with small greenhouse
I have the small firewood seasoning shed but it uses the same material as the greenhouse so that is the application I use it for. I have had it up for two years so far and do not have any complaints. It has survived 3 Nor'Easters and has not budged. I clean off the...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello,We are so glad to see that you are pleased with your shed and hope you do get to enjoy your Raised Bed Garden for many years to come. Thank you for taking the time to pr...

4.3
#1280750
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We bought a Shelter Logic 12 x 20 x 8 garage canopy to cover an existing Shelter Logic frame. Less than 11 months later, the garage canopy had a tear in the top ridgeline from stress/ poor design. Nothing fell on it to create the tears in the canopy. Thereafter, wind...
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Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello,We are very sorry to hear about this! Fabric life is affected by application, location and the physical elements the shelter is exposed to. All of our shelters include a...

Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello,We are very sorry to see that you have been experiencing so much trouble communicating with some of our reps.Our usual turn around time for email correspondence is 24-48...

2.2
I didn't like
  • Durability of canopy material
  • Durability of matgerials
#1260327
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Contact ShelterLogic

Mailing Address:
Shelterlogic Corp.
150 Callender Road
Watertown, Connecticut 06795
United States
Phone:
(800) 560-8383
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ShelterLogic - Tent Failure

ShelterLogic - Tent Failure
ShelterLogic - Tent Failure
After one year this tent failed Bought new tent and it failed after one year Called Shelter Logic and recived a 15% discount on 2 new tops They both failed after one year Call again and was offered on help Only we have a better one that we can give you 5%off NEVER BUY THE 12X20 PEAK TOP TENT. TOTAL TRASH
#1342441
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