filters
State:
Show
City:
Show
Product:
Show
Featured
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
ShelterLogic - TERRIBLE PRODECUCT & CUSTOMER SERVICE
i hvae had my shed for lass than 7 months. I live in So cal and yes it gets hot here but it was under a carport and not directly exposed. It fell apart like a cheap LA County JAIL sheet. When I called them, I was transferred 3 times, and finally off to a guy named...
Read more
Company wrote 0 private and 1 public responses to the review from Aug 02.
Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are sorry to see that this happened to your canopy. Our standard covers do include a one year warranty and we suggest filing a warranty claim and having it reviewed ...

2.1
I didn't like
  • Product quality
  • Warrenty
#1319890
Reply to reviews
Show

ShelterLogic - Shelter Logic Defective Zipper

ShelterLogic - Shelter Logic Defective Zipper
ShelterLogic - Shelter Logic Defective Zipper
ShelterLogic - Shelter Logic Defective Zipper
I sent 3 Emails to Anthony attention as he gave me his email address with photos and never heard back from him again after one month because the zipper was broken from the moment we opened up the carton
Company wrote 0 private or public responses to the review from Nov 07.
1.0
Details
Customer service
#1395568
Reply to reviews
ShelterLogic - Shadehouse
ShelterLogic - Shadehouse
ShelterLogic - Shadehouse
I purchased the Shelterlogic from Bunnings, Toowoomba on 16 July 2017. During the month of May2018, the front panel had started to come apart from where zip is sewn both sides of the front door. I went to Bunnings to see my options and was advised we would need to...
Read more
Company wrote 0 public responses to the review from Aug 14.
#1329746
Reply to reviews
Show

ShelterLogic - Zipper failure

ShelterLogic - Zipper failure
Everytime I get wind the zippers on my shelter logic 20x12x8 come apart, split up the middle and are a super pain to try and fix, when this happens the door ends up wide open and my things are not protected, paid a lot of money and I am super disappointed, not sure what to do
Company wrote 0 private or public responses to the review from Nov 04.
1.2
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1393767
Reply to reviews
ShelterLogic - Hardnosed customer service
As I was about to set up my third greenhouse, in spring, I noticed that my previous greenhouse was unraveling thread which holds the door zippers. I didn't think too much of it because my first greenhouse was holding good for about 2 years, but then I noticed that the...
Read more
Company wrote 0 private and 1 public responses to the review from Jul 12.
Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter i...

#1302302
Reply to reviews
Show

ShelterLogic - 10’x10’x8’ shelter

ShelterLogic - 10’x10’x8’ shelter
ShelterLogic - 10’x10’x8’ shelter
The product is very good quality. It went together very quickly. What you get for what you pay is well worth it. Customer service is very easy to deal with as I had a little defect in the roof tarp. No problem she was very quick to deal with my issues.
Company wrote 0 private or public responses to the review from Sep 22.
4.9
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1363078
Reply to reviews
lThe structure of this 24x10x13 is strong if you follow instruction. Had for 4 yrs now many a snow and wind storms. THe problem is I have to order yet another tarp this is the third. Each one failed same place at the top center it just rips apart the material turns to...
Read more
Company wrote 0 private and 1 public responses to the review from Jul 22.
Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are glad to see that you are pleased with your shelter but sorry to hear about your cover. Fabric life is affected by application, location and the physical elements...

#1310097
Reply to reviews
Mine started out from day one first and had pin holes all in it the guy that installed it said that’s normal. He said don’t worry about that. When the glutes seams on the end came apart I had to glue them back with clamps . And then the zippers failed total junk . I...
Read more
Company wrote 0 private or public responses to the review from Nov 14.
IdealBostonTerrier
IdealBostonTerrier

Shelter logic never contacted me. And I even wrote to them on there site. Terrible service. Very disappointed to say the least.

1.6
#1400413
Reply to reviews
I've had my shelter for more than the one warranty period. However, when I first got it I was disappointed at how poorly things fit. The frame was so wide when assembled that there was no way to install the canopy. I had to use ratchet straps to pull the sides together...
Read more
Company wrote 1 public responses to the review from Jul 18.
Shelterlogic
Shelterlogic
ShelterLogic Verified Representative

Hello, We are awfully sorry to hear about your shelter. Fabric life is affected by application, location and the physical elements the shelter is exposed to. We suggest filing...

#1307111
Reply to reviews

Contact ShelterLogic

Mailing Address:
Shelterlogic Corp.
150 Callender Road
Watertown, Connecticut 06795
United States
Phone:
(800) 560-8383
More
Bought the 12x20x8 peaked roof model at a local specalty retailer. All parts and pieces were packed neatly and well organized, nothing was missing. The instructions seem overly simplified, not too hard to follow if you have a little mechanical ability. I would have...
Read more
Company wrote 0 private or public responses to the review from Oct 26.
Windham, Maine
#1389352
Reply to reviews